Once a customer's order is placed, you will receive your email order from OrganicIcon, the following are the general guidelines to ship the products to customer.
1) After receiving customer's order the pending order should be acknowledged within 24 hours.
2) Products should be shipped to customer address and shipping details should be entered into OrganicIcon.com within 48 hours.
3) After receiving return order approval request from OrganicIcon, the merchant should contact customer and start the process for return within 48 hours.
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